Support

Help when
you need it.

For plugin installation, licence activation, reframing controls, Project-bin behavior, or mobile-app questions, start here. If the answer is not below, email After Video Inc.

Premiere Pro

Open the Cropper panel, load source media, create your reframing path, set In/Out if needed, choose AV / V / A, and use Add to bin when you want the result in the Project bin.

Premiere details →

DaVinci Resolve

The Resolve Workflow Integration is a separate build. Use the version-specific README supplied with your download for installation and technical requirements.

Resolve details →

Frequently asked questions

Where should Add to bin put my clip?

For the Premiere workflow, Add to bin is intended for the Project bin. It should not require you to place the resulting clip on a timeline merely to receive it in the bin.

Why can a file play in Premiere but not in a web-style preview?

Premiere Pro supports professional media through its own host media stack. Cropper's Premiere workflow is designed around host media handling; compatibility of a generic embedded browser video element is not the definition of Premiere codec support.

How does licence activation work?

Paid keys are validated with Payhip. Network access is therefore required for activation/validation. See Privacy for the data flow.

Where are the legal pages?

See EULA, Privacy, Terms, Refunds, Third-party notices, and Trademarks.

Contact

Email info@cropper.video. Include your operating system, host version, Cropper version, source format, and the exact error message if you are reporting a plugin issue.